Web Application Developer Job at Performix, Minneapolis, MN

  • Performix
  • Minneapolis, MN

Job Description


· The Client Digital Experience department is seeking an experienced consultant to build customer journey maps.

· The primary need is to have a baseline of people's interactions with Client so that prioritization and ideation can occur to improve the pain points individuals experience while interacting digitally with Client.  

· The artifacts created will systematically inform directions around digital solutions and technologies.


Work to be performed:

Consultant will be responsible for the creation of up to 40 customer journey maps (through publicly accessible information) that are:

· Built from templates and use a process that is easily repeatable by Client teams for additional journeys.

· Designed to be malleable and editable for future iterations.  

· Set up standard common phases that are within government services (such as: learn, use, visit, apply, submit, receive).

· Visually and graphically stimulating as well as easily understandable by those without subject matter expertise

· Focus on the front-end service delivery.

· Displays what people are doing, thinking, feeling and the channels/ touchpoints they experience along the journey.  

· Propose and recommend opportunities for usage of maps to inform discover, design, and development phases.


Project deliverables include:

Up to 40 customer journey maps within these experiences:  

· Property. Pay property taxes; see assessed value; review property description; etc.  

· Permits. License, marriage, birth certificates, vehicle registration; etc.  

· Needs assistance. Cash, emergency assistance, disabilities, mental health, housing, child protection; etc.  

· Get a job at Client, see benefits; etc.  

· Civic engagement. climate change, disparity reduction, voting/ elections, report a problem (transportation related); etc.

· Waste. Disposal, recycling, pollution, lead abatement, choose to reuse, etc.


Specific skills/experience required

· Demonstrated experience in building precise, easily understandable journey maps.  

· Ability to quickly present current state services and experiences in the government sector.  

· Track-record of deliverables that build products that are malleable, and usable by user experience and customer experience teams.  


Preferred experience/skills:

· Usage and familiarity with Lucid or other web-based diagramming applications.

· Creation of simple graphics and visuals to show complex ideas.

· Experience connecting with community members to verify hypothesis/ assumption maps.


Job Tags

Contract work,

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