Job Description

JOB GOAL:

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:
The Registrar's Office supports students and the college through responsible and accurate maintenance of student records and consultation and guidance on issues related to course scheduling, student information systems, and related enrollment processes and procedures. The Transcript Specialist, with little or no supervision, contributes to this through entering, importing, and evaluating external transcripts sent to Kirkwood. The position works with complex student data maintenance tasks, manages multiple transcript workflows, and requires professional judgment to decide transfer equivalencies based on established best practices. The position will also be responsible for communicating workflow status to students.

The typical work schedule for this position will be Monday through Friday from 8 am to 5 pm.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

• Represent the College in the most positive manner to students, parents, and community members.
• Communicate effectively with team members, other Kirkwood employees, students, parents, and community members.
• Interpret and apply college procedures to individual student situations.
• Import external transcripts into workflow.
• Evaluate external transcripts for transfer equivalencies.
• Process reverse transfer credits.
• Develop a working relationship with other departments within Kirkwood.
• Perform other duties as assigned.
• Run and maintain processes that support key college functions. Backup and support team members in their work with student records.

PERFORMANCE EXPECTATIONS:

• You provide outstanding customer service and serve as a positive representative of the student services division with the goal of improving student learning and success.
• You have strong oral and written communication skills.
• You enjoy working with other people and exhibit skill in working accurately with complex details and explaining them to others.
• You are adept at managing complex processes and related details to ensure accuracy and privacy of data and records.
• You are committed to maintaining technical knowledge and learning the new skills necessary to contribute to the work of the office and the college.
• You establish and maintain good team working relationships with students, colleagues, staff, administrators, and the public.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

MINIMUM QUALIFICATIONS:

• Associate degree required.
• Must have recent and relevant experience or education related to modern databases and other computerized systems.

PREFERRED QUALIFICATIONS:

• At least one year of experience working in higher education.
• Experience with Ellucian Colleague student information system.
• Experience working with transcripts.

EEO/AA STATEMENT:
It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness, 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404, 319-398-5572 , equity@kirkwood.edu , or the Director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD 800-877-8339 Email: OCR.Chicago@ed.gov .

WHY KIRKWOOD: Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.

Review of applications will continue until Friday, October 4th.

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