Job Description

The Part-Time (Sat 9-4p /Sun 11-4p and/or some days afternoon M-F shifts (afternoon shift 2p - 6:30p or morning shift 10-4p ) Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. Must have Notary Public license. Benefits offered: UPS Store Center Sales Associate Benefits: Benefit Conditions: vesting period of 6 mons - 1 year

• 401(k) matching (up to 3%)
• Retention Bonus upto $500 - $1000 after 1 year
• Potential Sales Bonus

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Sell, Sell, Sell – You will learn the various benefits for products and services.
• Sales: Confidently explain various products and services. This includes upselling and cross selling products to the customer at hand. You will be the expert and customers will look to you for answers.
• Packaging Services: Perform estimates and pack high value & fragile contents for shipping per training methods. Help customers select moving supplies.
• Shipping Services: Receive & process packages for US Post Office, UPS or Freight services including lifting & weighing packages on scale, accessing CMS shipping software, generating labels, providing receipts & tracking information to customers.
• Document Services: Operate binding, laminating, fax, digital printers, computers and other machines in a safe & efficient. Help customers select business cards, stationery, imprinted products, etc.
• Mailbox services: Explain mailbox service rates, benefits and the mailbox services agreement. Receive, log in, sort and place mail in mailbox modules accurately. Forward mail per customer instructions.
• Opening/Closing Procedures: Turn-on / Login to systems, tend to various tasks to open/close the store in accordance with store procedures.
• Cleaning & Upkeep: Vacuum, sweep, dust, wipe, shine. Everyone on the team works on keeping the store clean and debris free.
• Performing other duties as assigned

QUALIFICATIONS

• High school diploma
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 25 to 30 hours per week for a 6-day work week
• Looking for weekend shift Sat 9-4p /Sun 11-4p and/or some days afternoon M-F shifts (2p - 6:30p et)

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