Support Specialist Job at CPS Insurance Services, Phoenix, AZ

a2tuZWlPemFxdzN5aTdaNVRrd2NKNW1PTVE9PQ==
  • CPS Insurance Services
  • Phoenix, AZ

Job Description

Are you looking to improve the future of education and grow your career? If so, youre in the right place!

The Support Specialist I is a vital member of the Customer Support Department and is responsible for providing world-class customer service to all students that reach out via our live chat service. Working in a remote capacity, team members are required to be reliable, communicative, and professional in a distant work environment.

Job Responsibilities:

Handle multiple concurrent live chats from exam takers and resolve them in a timely manner

Resolve inquiries from exam takers through email

Maintain a level of customer service quality and satisfaction in line with team policies and procedure

Maintain accurate case records for each contact

Educate customers on our services and products

Troubleshoot technical issues and escalate tickets when necessary

Assist users via remote connection services in a professional and courteous manner

Participate in product testing ahead of general release

Other duties as assigned

Requirements:

2+ years of customer service experience

1-2 years of live chat support

1-2 years of software troubleshooting experience

A distraction-free and secure environment with reliable network connection services

Ability to type 50 WPM or greater

Basic understanding of the following operating systems in a troubleshooting capacity: Windows, Mac, & ChromeOS

Basic understanding of Chrome browser and extensions

No phone calls or third parties. Candidates must be United States citizens or legal permanent residents. Proof of legal residence and work authorization in the United States is required.

Job Tags

Permanent employment, Remote job,

Similar Jobs

Culver's

Entry Level Manager Job at Culver's

Come join the Culvers Management Team! In our restaurants, teamwork is everything. When you join Culvers, youll find yourself surrounded by a supportive team, and opportunities to develop personally and professionally. With our training programs, flexible scheduling...

The Primary Health Network

Registered Nurse (RN) Medicare Annual Wellness Visit Nurse Job at The Primary Health Network

 ...Position Overview The Medicare Annual Wellness Visit Nurse is responsible for implementing Annual Wellness Visits and Chronic Care Management...  ...location when determining wage. QualificationsActive RN license in good standing with the State Board of Nursing in... 

Teamware Solutions a division of Quantum Leap Consulting Pvt...

Qa and test engineer Job at Teamware Solutions a division of Quantum Leap Consulting Pvt...

Key Qualifications ? Previous work experience requiring high engagement with people ? Experience troubleshooting computers and/or consumer electronics ? High attention to detail ? Familiarity with Apple products is a plus Description ? Facilitate and conduct user studies...

Riverside Community College District

Human Resources Generalist (Human Resources and Employee Relations) | Riverside Community College District Job at Riverside Community College District

 ...backgrounds of community college students, staff, and the community. CONTACTS: Co-workers, other departmental staff, outside agencies, and the general public. WORKING CONDITIONS: Normal office environment. Duties and Responsibilities:REPRESENTATIVE... 

Lantern Crest Senior Living

Caregivers Full Time Wanted For Assisted Living and Memory Care $16.25 to $18.50 per hour Job at Lantern Crest Senior Living

 ....25 - $18.50 per hour, paid semimonthly.Lantern Crest Senior Living is seeking a talented and compassionate full-time Caregiver for...  ...highest quality of care for our residents and their families while providing, understanding, respect, and kindness.Benefits: We offer an...