Remote Technical Support Specialist Job at Dexcom, Inc., San Antonio, TX

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  • Dexcom, Inc.
  • San Antonio, TX

Job Description

This is a remote position.

We at Dexcom Inc. are looking for a skilled Remote Desktop Support Specialist to join our team. As a Remote Desktop Support Engineer you will provide technical support to our remote users troubleshoot desktop and software issues and ensure our systems run smoothly. The ideal candidate will have experience in remote technical support a strong understanding of desktop and network infrastructure and excellent communication skills.

RESPONSIBILITIES

  • Provide remote technical support to our users.
  • Troubleshoot desktop and software issues and identify solutions.
  • Install and configure desktop software and hardware.
  • Ensure that our systems are running smoothly.
  • Collaborate with crossfunctional teams to ensure that technical issues are resolved.
  • Continuously improve support processes and methodologies.


Requirements

  • Strong experience in remote technical support.
  • Knowledge of desktop and network infrastructure including Windows and Mac OS.
  • Familiarity with remote access tools such as TeamViewer Remote Desktop etc.
  • Experience with Active Directory Exchange and Microsoft Office Suite.
  • Excellent problemsolving and analytical skills.
  • Strong attention to detail.
  • Good communication and interpersonal skills.
  • A bachelor s degree in Computer Science Engineering or a related field is preferred.


Benefits

  • Competitive salary based on experience.
  • Opportunity to work remotely.
  • Supportive team environment.
  • Ongoing training and development opportunities.
  • Generous annual leave entitlement.
  • Pension plan and other benefits.


Job Tags

Remote job,

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