Job Description

Full job description

Overview

Join Esri and help shape the future of our products and technologies that connect customers with world-class SaaS capabilities. The ArcGIS Online product and team are at the heart of the ArcGIS system, changing and reinventing the way our customers think about geographic data and empowering them to expand the use of GIS across their organizations and to the world. As a product manager you will be on a team responsible for creating, building, and growing this worldwide SaaS-based system and services!

The successful candidate will have proven experience balancing diverse and sometimes divergent opinions, driving momentum through periods of ambiguity to deliver a successful product. Your emphasis will be on customer interaction, maintaining product expertise, building team relationships and influencing all aspects of the product's priorities.

Responsibilities

• Maintain expert-level knowledge of current capabilities and the product roadmap
• Collaborate with Product Marketing teams generating a variety of marketing materials, such as social media content, public and internal communications about product updates and events, blogs, product web pages, and more
• Collaborate with Events and Marketing teams and other stakeholders to create content and messaging for major Esri events, such as Esri User Conference, Esri Developer Summit, Esri Partner Conference, and more
• Maintain written documentation of customer interviews and product requirements in alignment with existing Product Management processes and systems
• Represent end users and Product Management in discussions with Product Development and other stakeholders establishing priority and timeline for product features, enhancements, and other modifications
• Collaborate with Product Marketing, Global Business Development, Technical Support, Customer Service, and other internal teams to generate specialized launch readiness materials targeting diverse stakeholders
• Support ongoing improvement and evolution of sales enablement strategies, keeping Global Business Development apprised of product value propositions and positioning information

Requirements

• 2+ years of experience in a technical or product-related role such as engineering, product management, development, support, and more
• Communicate effectively verbally, in writing, and via presentations, with a diverse range of stakeholders from administrative assistants to executive leadership, both domestic and international, customer and internal development teams
• Accurately understand and document user feedback about business needs, feature capabilities, workflows, and values and represent them to software engineers in the form of actionable requirements and specific "problems to solve"
• Maintain the agility to balance passion for continuous improvement and user advocacy with the diligence and patience required to support extended or shifting implementation timelines
• Comfortable, communicative, and calm in high stakes discussions
• Comfortable navigating highly ambiguous situations and relying on professional judgment without direct oversight
• Self-motivated, creative, and team-oriented
• Excellent problem-solving and creative thinking skills
• Effective time management and organizational skills
• Active listening skills and curiosity about other people's work, experience, and perspective
• Travel 10%-20% of the time, to customer sites, conferences, trade shows, and other strategic meetings and events
• Bachelor's in a field related to technology, GIS, or business

Recommended Qualifications

• Experience with or certifications in the Pragmatic Framework Experience
• Experience working with location-based content, GIS, and ArcGIS Online or ArcGIS Enterprise
• Experience working with SaaS products and customers
• Master's in a field related to technology, GIS, or business

#LI-TA1

#LI-Hybrid

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.

If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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