Job Description

Position Description

Harvard Kennedy School is looking for a creative, solutions-oriented team player to fill the role of Online Learning Technologist. The successful candidate will be part of a strategic team in the Academic Deans? Office to support HKS?s flagship online program (the Public Leadership Credential), provide back-up educational technology support for residential degree courses and executive education programs, and potentially contribute to other online learning experiences. This position is a fully benefits-eligible term appointment for one year from the date of hire with strong probability of renewal.

• Support technologies for an online program serving thousands of global learners. Primary responsibilities include course set-up, QA, troubleshooting, and tier 2 support.
• Collaborate with delivery team, learning designers, and others to optimize course experience and program efficiency.
• Communicate and coordinate with other technologists at HKS and Harvard and with contractors and vendors.
• Contribute to design and implementation of policies and processes with technical implications.

Other responsibilities as assigned.

Basic Qualifications

• Minimum of two years? post-secondary education or relevant work experience

Additional Qualifications and Skills

If you have some, but not all, of the following, we encourage you to apply; we value employees with a willingness to learn:

• Minimum of three years of related experience in a technical role and/or as an admin user of Canvas LMS, supporting online courses and programs.
• Bachelor's or master's degree in related field preferred (e.g., educational technology, information technology, learning technologies, instructional technology, computer science, etc.).
• Self-directed technical professional who is comfortable both collaborating with colleagues and working independently to solve problems quickly, accurately, and professionally.
• Experience working in a college/university setting in roles related to educational technology.
• Experience supporting technical dimensions of online courses and programs.
• Previous experience providing admin-level support for Zoom and Panopto.
• Able to become proficient supporting other technologies used by PLC, such as:
• Course tools (e.g., Cidilabs Design PLUS, Atomic Assessments, 3Play, Copyleaks, Paradigm)
• Project and operations management tools (e.g., Teams, OneDrive, Office, Slack, Google Drive, Confluence, OneNote)
• Other tools (e.g., AirTable, Salesforce)
• Familiarity / experience with responding to user support through a ticketing system (Salesforce).
• Possess understanding of and appreciation for multiple dimensions (e.g., IT security, FERPA, data dependencies, user experience, accessibility) that must be considered when evaluating potential technical solutions.
• Experience researching, evaluating, and testing new technologies.

Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

• Occasionally required to work outside of normal business hours, and may be called during off hours

Additional Information

Learn more about our work culture and see yourself at Harvard Kennedy School.

We regret that the Harvard Kennedy School does not provide visa sponsorship.
Harvard University requires pre-employment reference and background checks.
Harvard University is committed to supporting a healthy, sustainable learning and working environment.

This is a hybrid position based on our campus in Cambridge, MA. As a campus-based institution, we place a high value on the in-person experience, cross-team collaboration, and strong community building in order to create a vibrant campus for our students, faculty, staff, and research fellows. The position is required to work in-person on campus a minimum of three days per week during the academic year. Specific days and schedule will be determined between you and your manager.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Salary Range : $76,400 - $130,000
Note: Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity.

Benefits

We invite you to visit Harvard's Total Rewards website ( ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

Hybrid (partially on-site, partially remote)





Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard Kennedy School?s Mission and Commitment to Diversity, Equity, and Anti-Racism

At Harvard Kennedy School, fostering a diverse and inclusive community where everyone feels they belong is a matter of basic fairness consistent with our core values as an institution. It is also essential to our mission of improving public policy and leadership?because recruiting the best people and creating an environment where they can thrive make us better at what we do, because we learn more from people with different perspectives, and because we work in diverse groups and serve diverse societies. Learn more about Harvard Kennedy School?s commitment to Diversity Equity, and Anti-Racism.





EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

About Harvard University Kennedy School

Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.

Connections working at Harvard University Kennedy School

Job Tags

Holiday work, For contractors, Work experience placement, Remote job, 3 days per week,

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