Office Manager Job at Senior Helpers - Dunn, Wilmington, NC

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  • Senior Helpers - Dunn
  • Wilmington, NC

Job Description

This job description outlines the objective, primary responsibilities, and/or requirements and qualifications of the Office Manager. Objective: Contributes and leads the business growth by managing all general office activities including: direct supervision of schedulers, assisting the CRC (Community Relations Coordinator) with marketing, supporting the nursing staff and human resources. Collaborate with Director of Operations and Director of HR on issues relating to customer service, client and caregiver management, and direct internal office staff with their duties. Maintain physical and electronic files related to AR/AP. Reports To: Director of Operations Primary Responsibilities (including, but not limited to)

  • Responsible for quality of service within the office. Relating to client satisfaction, and caregivers feeling appreciated as well as office morale.
  • Lead the team within the office to meet specific revenue goals as determined by Director of Operations.
  • Liaison between Director of Operations/Owner and the internal staff members. Ensure office staff communicate accurately and completely.
  • Motivate and support entire team (CRC, Nurses, Schedulers)
  • Take a responsible role in payroll, billing bi-weekly process, activity reports and any other reports needed or asked of you to produce for the Director of Operations in the Main office. (Dunn)
  • Ability to accurately perform AP/AR in QuickBooks. On a weekly/monthly basis according to how they are needed. Hold all financial information associated with banking process. Making required deposits.
  • Manage or assist with Workers’ Compensations claims and manage the return-to-work process as needed by the Director of Operations.
  • Learn to assist in the service inquiry process. Handle all inquiry calls as needed and pass information onto CRC in a timely manner. Assist with assessments as needed.
  • Coordinate caregiver interviews and hire as needed to fill voids.
  • Create new hire packets and employee handbooks.
  • On-boarding process for new hires. From start to finish.
  • Oversee the maintaining and updating of all caregiver files in accordance with state regulations.
  • Qualifications
  • Minimum of three years in an office managerial setting
  • Minimum of three years in a healthcare industry
  • Must have ability to bring people together as a team and motivate
  • Excellent customer service skills
  • Must be organized, attention to detail, and the ability to prioritize in a changing environment
  • Ability to resolve issues in a timely manner with respect to all parties involved
  • Ability to communicate pleasantly and effectively with callers and internal staff
  • Team Player and ability to work unsupervised
  • Ability to learn and teach other software programs quickly

Job Tags

Full time,

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