Job Description

Join us as a Virtual Travel Planner and make travel dreams come true while working remotely with a flexible schedule. In this role, you’ll design personalized travel itineraries, manage bookings, and offer expert travel advice. We offer comprehensive training to set you up for success. Enjoy exceptional travel perks, including discounted trips and special offers. Basic qualifications include solid organizational skills, familiarity with booking software, and strong interpersonal communication. Opportunity for business partnership and commission-based earnings. If you’re ready to combine your love for travel with a rewarding career, we’d love to hear from you!

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills

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