Help desk Job at South Zanesville Police Dept, Ohio City, OH

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  • South Zanesville Police Dept
  • Ohio City, OH

Job Description

Are you tech-savvy, with a passion for helping others? Do you want to use your skills to support the dedicated officers of the South Zanesville Police Department? If so, then we have the perfect opportunity for you!

We are seeking an II Help Desk Support professional to join our team at the South Zanesville Police Department. As an II Help Desk Support, you will have the crucial responsibility of ensuring that all technology systems and devices are functioning at their best to support the department's operations.

Experience with Linux, Help desk, account management (including but not limited to account creation, password resets, setting permissions), supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation (SCAP checklists and other artifacts), STIGs, data transfers, system deployments (including hardware, operating system, and software installation, maintenance, and upgrades), supporting office equipment such as printers and scanners, and documenting installed applications.

Key responsibilities of this role include:

- Responding to and resolving technical issues reported by officers and staff

- Setting up, installing, and troubleshooting hardware and software systems

- Maintaining and monitoring network performance and security

- Providing timely and efficient technical support to department employees

- Educating officers and staff on proper use of technology resources

- Assisting with the procurement and inventory of technology equipment

- Collaborating with IT team members to implement new technology solutions and upgrades

- Maintaining accurate records of technical issues and resolutions

- Staying up-to-date on industry trends and advancements in technology to continuously improve department systems

To excel in this role, you should possess the following qualifications and skills:

- A Bachelor's degree in Computer Science, Information Technology, or a related field

- 2 years of experience in a similar role, preferably in a law enforcement or government setting

- Strong knowledge of computer hardware, software, and networking systems

- Experience with Windows and Mac operating systems, Microsoft Office Suite, and common law enforcement software

- Excellent problem-solving and analytical skills

- Strong communication skills and ability to explain technical concepts to non-technical users

- Ability to work independently and prioritize tasks in a fast-paced environment

- Strong attention to detail and ability to follow standard procedures and protocols

- Team player with a positive attitude and a willingness to learn and adapt to new technologies

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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  • Dice Id: RTX1fa269
  • Position Id: 8404390

Job Tags

Remote job,

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