Job Description

Elevate Your Career: Be the Voice of Exceptional Service - Call Center Opportunities Await!

Do you want to be part of a team where your voice creates smiles and your enthusiasm is contagious? Look no further – Children's Dental FunZone is on the lookout for a dynamic Smile Specialist to join our Dental Call Center team!

Children's Dental FunZone isn't just a dental practice; it's an amazing practice where smiles are guaranteed, and every call is an opportunity to create joy. With multiple locations across Southern California, we're not just building a team; we're assembling a squad of customer service champions ready to turn every interaction into a delightful journey.

Must have a minimum of 1 year of call center experience. 

Entry-Level Call Center Job Duties:

• Manage a large number of Inbound calls, in a timely matter, while delivering great customer service.
  

• Maintain a professional reception area/office.
• Verify and update health information and insurance information for patients.
• Schedule, cancel, and reschedule patient appointments as needed.
• Answer and respond to office telephone lines with professionalism.
• Prepare and send out new patient referral thank-you letters and broken appointment letters.
• Provide HIPAA Notice of Privacy Practices to patients and document according to office policies and procedures.
• See that records are stored securely and handled in compliance with legal requirements, including HIPAA regulations.
• Schedule patients for efficient use of doctor and staff time.
• Confirm upcoming appointments by telephone.
• Perform other related duties as assigned.

Desired Profile/Background:

• Outstanding customer service skills.
• Excellent communication and computer skills.
• An upbeat personality is a MUST.
• Ability to multi-task (Type while on call), and work in a fast-paced environment.
• Strong work ethic and attention to detail.
• Clean, neat professional appearance.
• Knowledge of Dentrix Ascend is a plus.
• High School Diploma and/or Associate Degree.
• Bi-lingual (Spanish) is a must
• Must be able to work some Saturdays.
• Ability to answer repetitive calls.

Benefits offered: 

• Medical, Dental, and Vision Insurance

• Flexible spending account
• 401K Retirement Plan
• Education assistance 
• Employee discounts
• Vacation and Sick
• Endless opportunities to grow within the Company
• Monthly Bonuses

Job Type:

• Full-time
• Benefits
• Hourly
• Great Monthly Bonuses
• Mon-Fri 8:00 am- 5:00 pm and 2 Saturdays a month 8:00 am - 2:00 pm

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