Job Description
Job Title: Remote Bilingual Healthcare Representative
Location: Remote (Based in Miami, FL)
Job Type: Full-Time
Seniority Level: Entry-Level
About the Role
Are you passionate about helping others and skilled at building strong relationships? We're looking for a Bilingual Healthcare Representative to join our team! In this role, you'll serve as a crucial point of contact for individuals seeking assistance with their healthcare benefits. Your ability to handle both inbound and outbound communication with care, empathy, and professionalism will ensure members receive the support they need.
This is an excellent opportunity for someone who thrives in a customer-focused environment and wants to make a meaningful impact while growing their career.
What You'll Do
Handle inbound and outbound calls to assist members with healthcare benefits inquiries.
Provide timely and accurate updates on the status of documents and requests.
Address and resolve member concerns, ensuring a positive experience.
Educate members about their benefits and guide them through available resources.
Meet or exceed performance goals related to efficiency, customer satisfaction, and first-call resolution.
What We're Looking For
Experience: At least 1 year of customer service experience with the same employer. Previous call center or sales experience is a big plus!
Skills:
Excellent communication and active listening abilities.
Strong multitasking and organizational skills.
Problem-solving mindset and attention to detail.
Comfort in handling objections with empathy and professionalism.
Other Requirements:
High school diploma or equivalent.
Ability to pass a background check.
Why Join Us?
Career Growth: Begin as a temporary employee with the potential for a permanent position based on your performance and attendance.
Professional Development: We're dedicated to helping you succeed with opportunities for skill-building and career advancement.
Supportive Culture: Join a team that values collaboration, inclusivity, and mutual respect. We celebrate diversity and foster an environment where everyone feels valued.
Compensation
Hourly Pay: $17.00-$18.00 per hour.
Additional Perks: Opportunities for career development and a chance to work remotely.
How to Apply
If this opportunity sounds like the perfect fit for you, we'd love to hear from you! Submit your updated resume and start your journey toward a rewarding and fulfilling career.
Employment Type: Full-Time
Salary: $ 14.00 18.00 Per Hour
Job Tags
Hourly pay, Permanent employment, Full time, Temporary work, Remote job,